ARCHARITHMS INC — Department of Defense SBIR Phase I: N183-143
ARCHARITHMS INC — SBIR Phase I award from Department of Defense.
- Amount
- $124,984
- Agency
- Department of Defense · Navy
- Program / Phase
- SBIR · Phase I
- Topic
- N183-143
- Solicitation
- 18.3
- NAICS
- —
- Place of performance
- AL
- Period
- 2019-02-19 → 2019-08-15
Description
The purpose of this research is to develop a capability that improves upon current Information Technology (IT) help desk and customer relations, specifically in parsing and analyzing help desk communications (text and speech), reports, and logs. The resulting data set will be used to employ technical enhancements to the IT support and customer relations management space. The research will focus on artificial intelligent algorithms to provide parse and analyze help desk communications, reports and logs.